Shipping to the UK
Standard postage on all items to the UK will be sent 2nd Class via Royal Mail. If you would like to upgrade to 1st Class there will be a small extra fee - just pop us a message to sort arrangements.
Double check that your address is correct when you place any order - you will have to pay for repost if the parcel is returned or re-purchase the item again if parcel gets lost. If you notice your address is incorrect and the item has not yet been dispatched, get in touch and we will be happy to change it for you.
Shipping to the Rest Of The World
All overseas orders will be sent via Royal Mails "Tracked and Signed" service (where applicable) meaning all your orders will come with a tracking number. Shipping is not free to overseas buyers and wrong addresses entered will still be under the same policy as the one above.
Deliveries to overseas can take up to one month due to customs hold ups and different holidays and strikes etc so please be sure to order in good time.
Royal Mail aim to get goods to you in:
Europe EU & Non EU: 3 - 7 working days.
The Rest Of The World: 5 - 14 working days.
Wonderland Works take no responsibility for the lateness of goods arriving
Do not contact Wonderland Works if your parcel has not arrived within the time limit - in some cases it may take up to 1 month to arrive in your country.
Wonderland Works takes no responsibility for any additional Customs charges.
If your package arrives broken/damaged Wonderland Works will replace goods free of charge (with shipping fees at your expense) or offer a refund of the goods only.
If you received goods late and no longer want/need the goods, shipping fees will be at your expense. If goods arrive broken/damaged there will be no refund.